Privacy Policy

1. Introduction

RiverOrchardLane ("we," "us," or "our") is dedicated to upholding your privacy. This Privacy Policy delineates the manner in which we collect, utilize, reveal, and safeguard your information when you access our website riverorchardlane.sbs or employ our yacht rental services.

By utilizing our services, you are authorizing the practices pertaining to data as detailed in this document. This policy abides by the pertinent privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as other related Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal information is information that you willingly submit to us when you:

• Reserve a yacht rental
• Get in touch with us via our website or telephone
• Sign up for our newsletter
• Complete forms on our site
• Engage in surveys or promotional events

The types of information we collect may include:

• Names and communication details (email, telephone number, physical address)
• Financial details for making payments (processed through secure third-party services)
• Preferences and specifications for charter services
• Contacts for emergencies
• Information regarding dietary preferences or health concerns (when provided)

2.2 Automatically Collected Information

The following information is collected automatically when you browse our website:

• IP address and geolocation data
• Type of browser and its version
• Visited pages and duration of site engagement
• Source websites
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

We apply cookies and analogous tracking technologies to improve your browsing experience on our website. These technologies enable us to:

• Store your preferences
• Examine site usage and performance
• Offer personalized content
• Augment our service offerings

Preferences for cookies can be managed through your browser options or our cookie consent feature.

3. How We Use Your Information

The reasons for using the information we've gathered are as follows:

• Provision of Services: To supply yacht rental services, confirm reservations, and maintain communication about your bookings
• Customer Assistance: To attend to your queries and provide help when needed
• Financial Transactions: To handle payments and manage financial records
• Security: To ensure that our operations remain secure and prevent deceptive activities
• Marketing: To disseminate promotional materials and updates (provided you have given consent)
• Enhancement of Website: To monitor site usage and elevate website functionalities
• Legal Adherence: To conform to the prevailing laws and legal mandates

4. Information Sharing and Disclosure

Your personal information is neither sold nor exchanged or leased out to third parties. We may disclose your data under these situations:

4.1 Service Providers

Occasionally, we might share information with third-party service providers who assist us with a variety of tasks including but not limited to: financial transactions, website support and maintenance, email campaigns, analytics and performance tracking, and customer service.

4.2 Legal Obligations

We may need to release your data in compliance with the law or in response to legal actions, such as court summons, emergencies, or investigations into possible illicit conduct.

4.3 Business Transfers

If there is a merger, acquisition, or exchange of business assets, your data may be included as an asset in the transaction.

5. Data Security

We apply suitable technical and organizational measures for the protection of your personal information against unauthorized entry, changes, exposure, or obliteration. These measures include data encryption, secured servers, access control, periodic assessments, and training for staff.

However, no method for transmitting data over the internet or storing it electronically is completely secure. Therefore, we can't pledge the absolute security of your personal data.

6. Data Retention

We will hold your personal information only for the duration necessary to service the purposes it was collected for, or as required by legal standards. The common retention periods are:

• Rental Reservations: 7 years for fiscal and legal reasons
• Marketing Communication: until you opt to unsubscribe or request deletion
• Site Analysis: 24 months
• Customer Service Records: 3 years following the last interaction

7. Your Rights and Choices

These rights encompass access to information, rectification, erasure (as per legal grounds), portability, opting out of marketing, and managing cookie settings. To exercise your rights, contact us using the methods provided below.

8. Third-Party Services

8.1 Analytical Tools

We use certain analytical tools, including Google Analytics, to understand how our site is used. You may opt out via specific browser add-ons designed for these services.

8.2 Social Media Links

Our website incorporates links to various social media platforms which maintain their discrete privacy practices.

8.3 Processing Financial Transactions

All payment processing is conducted by third-party processors that uphold PCI DSS standards.

9. International Data Transfers

Your information might be transmitted to, and processed in, countries different from Italy. We abide by the necessary safeguards as prescribed by relevant privacy regulations.

10. Protection of Minors

Our services are not intended for individuals below the age of 13, nor do we purposefully gather their information. In the event we discover that such information has been collected, please contact us immediately for action.

11. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy in alignment with changes in our practices or legal stipulations. Any updates will be notified either through posting on our website, electronic messages to registered users, or by showcasing an alert on our site. Continuing the use of our services following the amended policy's effectuation signifies your acceptance of the changes.

12. Contact Information

For any inquiries regarding this Privacy Policy or our practices around data, please get in touch with us:

13. Adherence to Advertising Consent Policies

Our practices are in compliance with the advertising consent policies stipulated by major advertising platforms. Changes to cookie and tracking consents can be managed at any time within our cookie settings panel.